1. Information We Collect
When you use PlantFolk, we may collect information you provide directly — such as account details or preferences — as well as usage data generated automatically, including how you interact with the app and the features you use.
2. How We Use Your Information
We use the information we collect to operate and improve PlantFolk, personalise your experience, respond to your enquiries, and communicate updates or relevant information about the app. We do not sell your personal data.
3. Data Storage and Security
Your data is stored securely using industry-standard practices. While we take reasonable steps to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
4. Third-Party Services
PlantFolk may use third-party services to support functionality — such as analytics or AI processing. These services may collect data in accordance with their own privacy policies. We only work with providers that meet appropriate data protection standards.
5. Sage AI
Queries submitted to Sage, our AI assistant, may be processed by third-party AI providers to generate responses. Please avoid sharing sensitive personal information within Sage conversations.
6. Children's Privacy
PlantFolk is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of PlantFolk after changes are posted constitutes acceptance of the updated policy.
8. Contact
If you have any questions about this Privacy Policy or how your data is handled, please reach out to us through the PlantFolk app or website.